In the event someone becomes trapped (e.g., in an elevator) or otherwise incapacitated, take the following steps:
- If the person is injured or in danger of being injured, immediately call 911.
- Attempt a rescue if and only if this can be done without putting anyone else in danger.
- Contact management and the ERT as soon as is reasonable.
- If the person is not injured and there is a low probability that they are in danger, attempt to keep the person calm by talking to them and waiting for outside assistance.