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Canadian Red Cross Charity Registration Number: 119219814RR0001
Guidance on Reporting and Recording Threatening Calls – SAMPLE
In the event of a threatening phone call, it is important to manage it properly. This Threatening Phone Call Checklist should be used if you suspect you are receiving a threatening call.
If your organization has a central switchboard, this form should be kept in a prominent place and the individuals who handle incoming phone calls should review it periodically. Otherwise, it should be distributed widely to personnel. If a threat is received, call 911 immediately, followed by the Incident Command Team.
Be alert to any suspicious objects. Uncluttered work areas will greatly assist in identifying any strange objects. If a suspicious object is found, begin an evacuation immediately and contact the police.
TELEPHONE THREAT REPORT FORM
General Instructions:
- Remain calm.
- Assume the situation to be real.
- Be courteous.
- Listen.
- Do not interrupt the caller.
- Notify your supervisor / security / safety officer through a pre-arranged signal while the caller is still on the line.
- Collect the following information:
| Your Name: | Date: | Time: | |
| Record the exact words of the person placing the call: |
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| Questions to ask: | What is the nature of the threat (bomb, anthrax, gun attack, etc.)? | ||
| Where will the event take place?
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| What kind of attack is planned?
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| What form will the attack take?
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| Is there a specific time or event that will precipitate the event?
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| Can you help me understand why you are upset | |||
| May I have your name and contact information?
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Try to determine the following: (check as appropriate)
| Caller’s Identity: | Male Female Adult Juvenile Approximate Age: ________ |
| Voice: | Loud Soft High pitched Deep Intoxicated
Other: _________________________________________________________________ |
| Accent: | Description: ___________________ |
| Speech: | Fast Slow Distinct Distorted Stutter Slurred Nasal |
| Language: | Excellent Good Fair Poor Foul Other: ________________ |
| Manner: | Calm Angry Rational Irrational Coherent Incoherent
Deliberate Emotional Righteous Laughing Intoxicated |
| Background Noise: | Office machines Factory machines Trains Animals Music
Voices Airplanes Street traffic Other: __________________________ |
| Additional Information: |
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| Receiving telephone number | |
| Others hearing the call: |
Additional Resources
- Guidance on Reporting and Recording Threatening Calls - SAMPLE